(Last revision: 01-22-2017)
We respect the privacy of our users, both visiting our websites and our apps, published on Google Play store.
We protect both anonymous, non-personal, and personal information our users share with us.
We may collect anonymous and non-personal information. Non-personal information which is being gathered consists of technical information, behavioural information and aggregated information, and may contain, among other things, the activity if the user on our sites and mobile apps, type of operating system and much more. However, this type of information does not enable identification of an individual user.
We may collect also personal information. Personal information which is being gathered consists of information that can be used to identify the user. For example, email and name of a user that asks for support (by using our website) can be used by us to respond and help him to solve their request.
Anonymous and non-personal information
We develop products and services to permit our users to protect their data, their devices, and their general security, against viruses, trojans and malware.
We may collect anonymous and non-personal information to give support to users, and to improve quality of our products, giving our users the best experience that is possible.
All data are used in a way that cannot identify you.
Using this data we can improve our products and services and keep our free products free.
We use data to help our internal strategies about segmented marketing, to obtain statistical information in aggregate way, and to improve our current products or create new products.
What about collected anonymous and non-personal information?
Anonymous and non-personal information include:
- – operating system;
- – version;
- – kind of devices;
- – information about the usage of our products and websites;
- – language of devices;
- – channels used to reach our products and websites (URL, referrals, and so on…);
- – information about where our products and services are used, including approximate location;
- – other information that are useful and can be used for analytics purposes (read also the following section about Google Analytics).
We collect also non-personal data to make money from our free offerings so we can keep them free, including:
- – advertising ID (associated with device);
- – ISP (Internet Service Provider) used to connect to our apps and websites;
- – Mobile network used to connect to our apps and websites;
Some of non-personal data can potentially contain information that might identify the user.
In this case, we treat data as personal data and we anonymize this information, by aggregating it with other information that can make NOT possible any personal identification.
We may collect personal information for the following reasons:
- – to give support to users;
- – to enable purchasing and/or downloading of specific products by specific users;
- – to provide information about alerts concerning new malware agents and security;
- – to provide information about new and upgraded products;
- – to provide other information requested by users;
- – to alert users about infections concerning applications and files that they submitted to us for analysis;
We may collect information when users provide us information, or when users use our products and services. Collection is also done automatically through the use of technical elements like, for example, cookies (for analytics purposes).
What about collected personal information?
We collect some personal information only when user provide it to us. For example, when user send us a request of support by using our websites or apps.
In this case, collected personal information can include:
- – Name;
- – Email;
- – Telephone number;
- – Payment information (only for activities connected to payments completed by users).
Other personal information can be collected automatically when the user access our apps and websites.
In this case, collected personal information can include:
- – IP address (Internet Protocol) of the user;
- – Phone number;
- – Kind of device;
- – Device ID numbers, Machine ID, IMEI, or MEID;
- – Data about geographic location based on GPS/Wi-Fi/communications network local information.
Sharing of information
Sharing of information collected from our users depends on whether it is anonymous / non-personal, or personal.
Anonymous and/or non-personal information:
We may share anonymous and/or non-personal information with third parties and may publicly display aggregate or anonymous information.
We don’t share personal information collected from our users to third parties.
We may share your personal data:
- – when necessary to deliver the product or service you require such as with a payment card provider who we use to process your credit card transaction;
- – when authorized by law or necessary to comply with a valid legal process;
- – when required to protect and defend the rights or property of our legal entity, our products, our websites, or our services;
- – when necessary to protect the personal safety, property or other rights of the public, our legal entity or customers;
Protection of gathered information
Information that we can collect are stored on protected servers. Special measures are taken to protect information and access is restricted to a limited number of authorized persons, who need the access in order to administer our websites and apps and ensure their proper functionality, especially with regard to technical support.
We use Google Analytics to get information about usage of our apps. It allows us to better understand how our websites and apps are used, and to make better decisions about design and writing.
For further information about Google Analytics and information that are gathered, please, refer to the Google Analytics Terms of Service.
In general, analytics and advertising partners may collect additional information such as device identifiers, ip addresses, geo-location information and any other information that may help to segment the users to serve them better. Our third party providers may also store such information on the Users device via generally accepted industry technologies used within the apps, such as “cookies” and local storage.
Cookies and Local Storage
When you access or use the Apps, we and/or our Third parties may use industry-wide technologies such as “cookies”, web beacons and local storage (or other similar technologies), which store certain local information on your device (“Local Storage”) which may enable automatic activations of certain features (such as user preferences), monitoring of use of the Apps (counting Users who visit certain pages, use certain tools, viewed certain advertisements, etc.), frequency capping (for example, not show an ad multiple times after it reaches a certain threshold, etc.) and making the User’s App experience and usage simpler, more relevant, convenient and effortless. Such information is locally stored in the User’s Device. We and/or Third Parties may access such information. Third Parties may use both session cookies and persistent cookies. Such Local Storage used by the apps may store non-personal information as well as User persistent identifier, geo-location data and more. It is easy to prohibit and/or delete the Local Storage using options provided by your device and/or by uninstalling the app from your device. Most browsers and platforms will allow you to erase cookies from a device, block acceptance of cookies, or receive a warning before a cookie is stored. Please follow specific instruction provided by the technology provider and/or Third Parties privacy policies to disable and/or erase Local Storage. Your app experience may be affected by this and may be limited.